FAQ & Shipping

FAQ & Shipping 

How long will it take for my order to arrive?

  • Please allow 1-2 working days for orders to be processed before being shipped out.
     
    Once shipped out, parcels will typically arrive within 7 - 14 working days (some countries may take up to 20 working days to arrive) if shipping using our FREE standard worldwide shipping method and within 3 - 7 working days if shipping using our Express worldwide shipping method.
    Shipping times are an estimate and are calculated AFTER the order has been processed. Please wait an extra 5 working days from the delivery schedule outlined above before contacting us about the delivery status of your parcel.
     
    Sometimes there may be unexpected delays with the courier or your local customs services and unfortunately this is out of our control but rest assured we will work with you until you receive your order. 
How do I track my order?
  • You'll receive an email with your tracking number once your order has been shipped out. Please allow at least 48 hours after an order has been shipped for tracking details to register on the system.
Why have I not received any order confirmation details?
  • Please check to make sure you entered the correct email address when placing your order. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
  • If you believe you may have entered your email wrong please contact us on hello@mymetanoia.co and we will fix it for you.
    What is your refund policy?
    • We offer a 30 day money back guarantee if you're not satisfied with your order. Alternatively, we can also send out a replacement if there is a problem with the product you received.
    • If you no longer want your order for any reason whatsoever, you can return the order to us for a full refund excluding any shipping costs.
    • We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise.
    I entered my address wrong! Can you please change it?
    • Yes! If you contact us within 24 hours we can change your order once you provide us with the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
      How do I contact you?
      • If you have any questions that are not on this FAQ page, please email us at alainainthelight@gmail.com where we will promptly get back to you!